Terms of Service and Membership Rules

Terms and Conditions

To ensure a smooth experience and transparency for our customers, we have a few, but important terms and conditions:

• Payment: All purchases must be paid in advance to secure your spot. We accept most major credit cards.

• Cancellation: We understand that things can come up that change your plans. If you need to cancel a session, we ask that you do so at least 12 hours prior for group classes and 24 hours for private lessons to avoid charges.

• Arrival: To ensure timely starts for all sessions, please arrive at least 5 minutes before your scheduled time.

• Validity: Our clip cards and memberships have a set validity period. Please make sure to use your clips or sessions before the expiration date.

We want your experience with us to be pleasant and rewarding. If you have any questions or concerns regarding our terms and conditions, feel free to contact us.

We look forward to welcoming you to our Pilates community in Nørrebro!

Membership Rules

§1 Membership
We are delighted to welcome you as a member! Remember that your membership is personal and cannot be used by others. If your personal details change, such as name, address, email, or phone number, please let us know.

§2 Consent
By becoming a member of Frog, you consent to us collecting, recording, and processing your personal data in accordance with applicable regulations.

§3 Changes to Membership Rules
We may occasionally update our membership rules, but don't worry, we will always notify you in advance - at least 30 days - before any changes take effect.

§4 Duration
Your clip card is valid for between 3-6 months from your first training session, giving you plenty of time to enjoy our facilities and services.

§5 Termination
Unfortunately, a clip card cannot be terminated, but we're sure you'll enjoy it greatly!

§6 Payment
We offer several convenient payment methods, including credit card and invoice. And remember, we always send a receipt to your email address to keep track of everything.

§7 Late Payment
We understand that things happen, but don't worry, if a bill isn't paid on time, we'll just send you a friendly reminder via email.

§8 Receipt
Your purchase receipt will be sent to your email address, so you can keep track of your transactions.

§9 Price Changes
If we ever change our prices, we promise to notify you in advance, so there are no surprises.

§10 Class Offerings
We adjust our class offerings based on our members' needs and interests, but we always provide notice well in advance if a class is to be canceled.

§11 Mobile Phones
To create a distraction-free training atmosphere, please turn off your mobile phone or set it to silent during sessions.

§12 Punctuality
Please arrive on time to classes so as not to disturb the instruction or other members.

§13 Respectful Behavior
We expect all members to behave politely and respectfully towards our instructors and fellow members.

§14 Booking and Cancellation
You must reserve your spot in advance for group and private training. If you cannot attend, please cancel at least 12 hours before the class starts to avoid being charged a clip. For private sessions, cancel at least 24 hours in advance, as it otherwise costs a clip.

§15 Valuables
We take good care of your belongings. However, we do not take responsibility for loss or theft of personal possessions.

§16 Liability
We would like to remind you that training with us is at your own risk, but we are always here to ensure you train safely and effectively.
Please inform your instructor of any health issues or injuries before class begins so we can adapt the training to your needs.
Thank you for your understanding and cooperation. Let's create a positive and rewarding training environment for all members.

Membership Conditions for Frog Pilates – Frog Crew Subscription

Subscription and Payment
The membership costs DKK 960 per month and grants access to 8 classes per month. The membership fee is automatically charged each month to the specified payment card.

Use of Classes
You have the flexibility to choose when to use your 8 classes throughout the month. Your subscription can start on any day of the month, and you then have 30 days to use your 8 training sessions. For example, if your subscription starts on 20/10, you have until 20/11 to use your 8 classes. Note that the 8 classes must be used within the 30-day period and cannot be carried over to the next month. Any unused classes expire at the end of the period.

Termination
You can easily cancel your membership yourself via Momence, and the termination can be made from day to day. To avoid payment for the following month, the termination must be completed no later than the day before the next payment date. You are responsible for payment for the ongoing month, regardless of the termination date.

No Show and Cancellation
If you miss a class without canceling, the membership will still be considered used. We recommend canceling at least 12 hours before the class begins to avoid paying for a missed class. In the event of a no-show without cancellation, a clip is deducted from your subscription.

Transfer of Membership
The membership cannot be transferred to other individuals.

Changes to Conditions
Frog Pilates reserves the right to change the membership conditions. Any changes will be communicated to members with reasonable notice.

Liability and Insurance
Training at Frog Pilates is at your own risk, but we are always here to ensure you train safely and effectively. All members participate in the training at their own risk. If you have health concerns or injuries, we recommend consulting a doctor before starting. Please inform your instructor of any health issues or injuries before class begins so we can adapt the training to your needs.

GDPR

Welcome to Frog Pilates, where your privacy and data security are our top priority. We are committed to ensuring that your personal information is processed safely and responsibly in compliance with applicable laws, including GDPR.

When you participate in our pilates classes or use our online platform, it may be necessary for us to collect certain personal information from you, such as name, contact information, and health information. This information is used solely to facilitate your training experience, tailor our services to your needs, and ensure your safety and health during training.

We assure you that your data will only be used for the stated purpose and will never be disclosed to third parties without your consent unless required by law. We employ appropriate technical and organizational measures to protect your information from unauthorized access, alteration, loss, or misuse.

Regarding cookies, we use them on our website to enhance your user experience and analyze traffic on our platform. We only use cookies that are strictly necessary for the operation of our website, and we will always obtain your consent before using cookies for non-essential purposes.

We encourage you to read our full privacy policy to gain a clear understanding of how we collect, use, and protect your data. If you have any questions or concerns regarding our data processing practices, our team is always ready to help and provide you with additional information.

Thank you for trusting Frog Pilates with your training needs and personal information. We are committed to ensuring your full satisfaction and confidentiality during your time with us.

Privacy Policy

Welcome to Frog Pilates' Privacy Policy. At Frog Pilates, we are dedicated to protecting your privacy and ensuring that your personal information is processed responsibly and in accordance with applicable laws, including GDPR.

What Information Do We Collect?
When you participate in our pilates classes or use our online platform, it may be necessary for us to collect certain personal information from you. This can include details such as your name, contact information, health data, and payment information when relevant. This information is solely used to facilitate your training experience and ensure your safety and health during training.

How Do We Use Your Information?
We use your information to tailor our services to your needs, facilitate your training experience, process payments, and communicate important information regarding your bookings or our services in general. We will never disclose your information to third parties without your consent unless required by law.

Protecting Your Information
We employ appropriate technical and organizational measures to protect your information from unauthorized access, alteration, loss, or misuse. We ensure that only authorized personnel have access to your information, and we maintain strict security measures to protect your data.

Cookies
We use cookies on our website to enhance your user experience and analyze traffic on our platform. We only use cookies that are strictly necessary for the operation of our website, and we always obtain your consent before using cookies for non-essential purposes.

Your Rights
You have the right to access the information we hold about you and to request that any inaccuracies be corrected. You also have the right to request the deletion of your information or to restrict its processing in certain situations. If you have questions or concerns regarding our handling of your information, our team is always ready to assist.

Changes to the Privacy Policy
We reserve the right to update this Privacy Policy from time to time to reflect changes in our services or legal requirements. Any changes will be posted on our website, and your continued use of our services will constitute your acceptance of those changes.

Thank you for choosing Frog Pilates as your partner on the path to a healthier life. Your privacy is our highest priority, and we are committed to protecting your information and ensuring your satisfaction during your time with us.