Terms of Service and Membership Rules

Terms of Trade

To ensure a smooth experience and transparency for our customers, we have a few, but important terms of trade:

• Payment: All purchases must be paid for in advance to secure your spot. We accept cash, as well as most major debit/credit cards.

• Cancellation: We understand that things can come up that change your plans. If you need to cancel a session, we ask that you do so at least 12 hours before group classes and 24 hours before private sessions to avoid charges.

• Arrival: To ensure a timely start of all sessions, we kindly ask you to arrive at least 5 minutes before your scheduled time.

• Validity: Our class cards and memberships have a clear validity period. Please make sure to use your sessions or class credits before the expiry date.

We want your experience with us to be comfortable and rewarding. If you have any questions or concerns about our terms of trade, feel free to get in touch with us.

We're looking forward to welcoming you to our Pilates community in Nørrebro!

Membership Rules

§1 Membership
We're thrilled to welcome you as a member! Remember, your membership is personal and cannot be used by others. If your personal details change, such as name, address, email, or phone number, we would love to be updated.

§2 Consent
By becoming a member of Frog, you consent to us collecting, recording, and processing your personal information in accordance with applicable laws.

§3 Changes to Membership Rules
We may occasionally change our membership rules, but don't worry, we will always notify you well in advance - at least 30 days - before any changes take effect.

§4 Duration
Your class card is valid between 3-6 months from the first training session, so you have plenty of time to enjoy our facilities and services.

§5 Cancellation
Unfortunately, a class card cannot be cancelled, but we're confident that you will find great value in it!

§6 Payment
We offer several convenient payment options, including debit/credit cards and invoices. And remember, we always send a receipt to your email address, so you can keep track of everything.

§7 Late Payment
We understand that things can happen, but don't worry, if an invoice isn't paid on time, we will just send you a friendly reminder via email.

§8 Receipt
Your receipt for the purchase is sent to your email address, so you have it to keep track of your transactions.

§9 Price Changes
If we ever change our prices, we promise to notify you well in advance, so there are no surprises.

§10 Class Offerings
We tailor our class offerings to our members' needs and interests, but we will always notify you well in advance if a class is to be cancelled.

§11 Mobile Phones
To create an undisturbed training atmosphere, please turn off your mobile phone or put it on silent during the sessions.

§12 Punctuality
Please be kind enough to arrive for the sessions on time, so you do not disrupt the class or other members.

§13 Respectful Behaviour
We expect all members to behave courteously and respectfully towards our instructors and other members.

§14 Booking and Cancellation
You must reserve your spot in advance for group and private training. If you cannot attend, please cancel at least 12 hours before the class starts to avoid being charged a credit. For private training sessions, please cancel at least 24 hours before the scheduled time, as otherwise, it will cost a credit.

§15 Valuables
We take good care of your things. However, we take no responsibility for the loss or theft of personal belongings.

§16 Liability
We would like to remind you that training with us is at your own risk, but we are always here to ensure that you train safely and effectively.
Please inform your instructor of any health issues or injuries before the class begins, so we can tailor the training to your needs.
Thank you for your understanding and cooperation. Let's work together to create a positive and rewarding training environment for all members.

GDPR

Welcome to Frog Pilates, where your privacy and data security are our top priorities. We are dedicated to ensuring your personal information is handled securely and responsibly in accordance with applicable laws, including GDPR.

When you participate in our pilates classes or use our online platform, it may be necessary for us to collect certain personal information from you, such as your name, contact details, and health information. These details are used solely to facilitate your training experience, tailor our services to your needs, and ensure your safety and health during the workout.

We assure you that your data will only be used for the stated purpose and will never be shared with third parties without your consent, unless required by law. We apply appropriate technical and organisatorial measures to protect your information from unauthorized access, alteration, loss, or misuse.

Regarding cookies, we use them on our website to enhance your user experience and analyze traffic on our platform. We only use cookies that are strictly necessary for the operation of our website, and we always obtain your consent before using cookies for non-essential purposes.

We encourage you to read our full privacy policy for a clear understanding of how we collect, use, and protect your data. If you have any questions or concerns about our data processing practices, our team is always ready to assist and provide further information.

Thank you for trusting Frog Pilates with your training needs and personal information. We are committed to ensuring your complete satisfaction and confidentiality during your time with us.

Privacy Policy

Welcome to Frog Pilates' privacy policy. At Frog Pilates, we are dedicated to protecting your privacy and ensuring that your personal information is handled responsibly and in accordance with applicable laws, including GDPR.

What information do we collect?
When you participate in our pilates classes or use our online platform, it may be necessary for us to collect certain personal information from you. This might include details such as your name, contact details, health information, and payment information when relevant. These details are used solely to facilitate your training experience and ensure your safety and health during the workout.

How do we use your information?
We use your information to tailor our services to your needs, facilitate your training experience, process payments, and communicate important information about your bookings or our services in general. We will never share your information with third parties without your consent, unless required by law.

Protection of your information
We take appropriate technical and organisational measures to protect your information from unauthorized access, alteration, loss, or misuse. We ensure that only authorised personnel have access to your information, and we maintain strict security measures to safeguard your data.

Cookies
We use cookies on our website to improve your user experience and analyze traffic on our platform. We only use cookies that are strictly necessary for the operation of our website, and we always obtain your consent before using cookies for non-essential purposes.

Your rights
You have the right to access the information we hold about you and to request that any inaccuracies be corrected. You also have the right to request the deletion of your information or to restrict its processing in certain circumstances. If you have any questions or concerns about our processing of your information, our team is always ready to assist.

Changes to the privacy policy
We reserve the right to change this privacy policy from time to time to reflect changes in our services or in legislation. Any changes will be published on our website, and your continued use of our services will constitute your acceptance of these changes.

Thank you for choosing Frog Pilates as your partner on the path to a healthier life. Your confidentiality is our highest priority, and we are committed to protecting your information and ensuring your satisfaction during your time with us.